Legal Framework

1.1 Data Controller. The data controller for this website is scalabledigitalworks, located at C. Santa María Soledad Vista 25, Santa Cruz de Tenerife, Santa Cruz de Tenerife, España. For any data-related inquiries, contact us at [email protected].

1.2 Data Collection. We collect personal data solely for the purpose of providing our digital agency services. The categories of data collected include: (a) identification data (name, email address) submitted through our contact forms; (b) technical data (IP address, browser type, operating system) collected automatically through server logs; (c) usage data (pages visited, time spent, navigation patterns) collected through essential cookies.

1.3 Legal Basis for Processing. Under the EU General Data Protection Regulation (GDPR), we process your data based on the following legal grounds: (a) Consent — when you voluntarily submit information through our contact forms; (b) Contractual Necessity — when data processing is required to fulfill a service agreement; (c) Legitimate Interest — for website security, performance monitoring, and fraud prevention.

1.4 Data Retention. Personal data submitted through contact forms is retained for a maximum of 12 months from the last communication, unless a contractual relationship is established. Server log data is automatically purged after 90 days. Cookie-based data expires according to the cookie duration specified in our Cookies Policy.

1.5 Data Sharing. We do not sell, trade, or transfer your personal data to third parties. Data may be shared exclusively with: (a) our hosting infrastructure provider for server operation purposes; (b) payment processing partners solely for transaction facilitation; (c) legal authorities when required by applicable law.

1.6 Your Rights. Under the GDPR, you have the following rights: (a) Right of Access — request a copy of all personal data we hold about you; (b) Right to Rectification — request correction of inaccurate data; (c) Right to Erasure — request deletion of your personal data; (d) Right to Restrict Processing — request limitation of how we use your data; (e) Right to Data Portability — request your data in a structured, machine-readable format; (f) Right to Object — object to processing based on legitimate interest. To exercise any of these rights, contact [email protected].

1.7 Data Transfers. All data processing occurs within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate protection mechanisms are in place, including Standard Contractual Clauses as approved by the European Commission.

1.8 Security. We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption, access controls, regular security audits, and secure server infrastructure hosted within the EU.

1.9 Complaints. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

2.1 What Are Cookies. Cookies are small text files stored on your device when you visit our website. They serve technical purposes to ensure the website functions correctly and to remember your cookie consent preferences.

2.2 Essential Cookies. scalabledigitalworks uses only strictly necessary cookies: (a) Session Cookie — maintains your browsing state during a single session (expires on browser close); (b) Consent Cookie — stores your cookie acceptance preference (duration: 365 days). These cookies are essential for the website to function and do not require consent under the ePrivacy Directive.

2.3 No Tracking. We do not use analytics cookies, advertising cookies, social media cookies, or any form of behavioral tracking. We do not integrate Google Analytics, Facebook Pixel, or any third-party tracking scripts.

2.4 Cookie Management. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of certain website features, including the cookie consent banner and session management.

2.5 Third-Party Content. Embedded content (such as Google Maps on our contact page) may set cookies when you interact with them. These cookies are governed by the respective third party's privacy policy and are outside our control.

2.6 Updates. This Cookies Policy may be updated to reflect changes in our cookie practices. Material changes will be communicated through the cookie consent banner upon your next visit.

3.1 Scope. This Refund Policy applies to all services provided by scalabledigitalworks, located at C. Santa María Soledad Vista 25, Santa Cruz de Tenerife, Santa Cruz de Tenerife, España. It governs refunds, cancellations, and reimbursements for digital services.

3.2 Pre-Project Cancellation. If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payments made within 14 business days. Cancellation must be submitted in writing to [email protected].

3.3 In-Progress Cancellation. If a project is cancelled after work has begun: (a) for work already completed and delivered, no refund is applicable; (b) for work in progress, a proportional refund is calculated based on the percentage of the project scope remaining undelivered; (c) all completed work and intellectual property produced up to the cancellation point remains the property of the client.

3.4 Milestone-Based Billing. Projects are billed according to agreed milestones. If a milestone deliverable does not meet the specifications outlined in the project agreement, you may request a revision at no additional cost. If the revised deliverable still fails to meet specifications after two revision cycles, you are entitled to a refund for that specific milestone.

3.5 Delivery Disputes. Any disputes regarding deliverable quality must be submitted within 14 days of delivery. Disputes received after this window will be evaluated on a case-by-case basis. We commit to resolving all disputes within 30 business days of notification.

3.6 Refund Processing. Approved refunds are processed within 14 business days via the original payment method. For Stripe-processed payments, refunds are initiated through the Stripe dashboard. Banking processing times may add additional days to the refund arrival.

3.7 Exceptions. Refunds are not applicable for: (a) completed and delivered work that meets agreed specifications; (b) third-party costs incurred on behalf of the client (hosting fees, domain registrations, premium plugin licenses); (c) project delays caused by the client's failure to provide required materials or feedback within agreed timeframes.

3.8 EU Consumer Rights. Under EU consumer protection directives, you have the right to withdraw from a distance contract within 14 days of purchase. However, if services have already commenced with your explicit consent and acknowledgment, the right of withdrawal may be waived proportionally to the services already rendered.